Privacy policy
Last updated — October 2026What we collectYour name, contact details, travel dates, flight numbers and any preferences you share with your concierge.
Why we collect itOnly to plan and deliver your journey: briefing drivers, booking partners and keeping in touch during your stay.
Who sees itYour concierge, your assigned driver and the partners directly involved in your booking. We never sell or share data for marketing.
How long we keep itBooking records are kept for five years for accounting purposes, then deleted. You may ask for earlier deletion at any time.
Your rightsWrite to hello@balivipjourney.com to access, correct or delete your information.
Booking terms
Applies to all journeys, transport and weddingsConfirming a bookingA 50% deposit confirms your dates. The balance is due seven days before arrival.
CancellationsCancel 14 days or more before your first service for a full refund, less third-party costs. Within 14 days, the deposit is retained.
WeddingsWedding deposits are non-refundable once venues and vendors are reserved. Dates may be moved once, subject to availability.
Flight delaysWe track every flight. Waiting time for delays is included at no extra cost.
Changes on the islandItineraries can change freely, day by day. Extra hours are charged at the published hourly rate.
Weather & safetyBoat crossings and treks may be rescheduled for safety. Where a service cannot run, we offer an alternative or a refund.
Sample wording for design purposes. Final privacy and booking terms should be reviewed by a qualified legal advisor before publication.